Personal information handled with clarity, care, and accountability.

This Privacy Policy explains how LINDOCODE DIGITAL (PTY) LTD ('we', 'us', or 'our') collects, uses, stores, shares, and protects personal information when you visit our website, enquire about our services, or work with us.

We act as the responsible party for personal information processed through this website and in relation to our client and business operations, except where another party determines the purpose and means of processing.

Depending on how you interact with us, we may collect identification and contact details such as your name, email address, phone number, company name, billing details, communication history, project information, technical usage data, IP address, browser details, and any other information you voluntarily submit.

We may also collect limited cookie or analytics-related information to understand website performance, improve usability, and maintain security.

We may collect information directly from you when you complete a contact form, request a quote, send us an email, subscribe to updates, sign an agreement, make payment, or communicate with us in any other way.

We may also collect information automatically through website logs, cookies, analytics tools, security tools, and hosting or infrastructure providers used to operate the site.

We process personal information to respond to enquiries, provide proposals, deliver design and development services, manage projects, issue invoices, maintain records, improve our website and services, detect misuse, comply with legal obligations, and communicate with clients or prospective clients.

Where required, we will rely on consent, contractual necessity, legal obligations, legitimate business interests, or another lawful ground recognised under applicable law.

We do not sell personal information. We may share information with trusted service providers or operators who help us run our business, such as hosting providers, analytics providers, payment processors, cloud infrastructure services, email tools, and professional advisers, but only where reasonably necessary.

Where third parties process personal information on our behalf, we expect them to apply appropriate security and confidentiality protections.

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, for lawful business needs, or to comply with contractual, tax, accounting, dispute-resolution, or legal obligations.

When information is no longer required, we take reasonable steps to delete, destroy, de-identify, or securely archive it in accordance with applicable requirements.

We take reasonable technical and organisational measures to secure personal information. These may include access controls, authentication protections, software updates, secure hosting environments, limited access practices, and monitoring aimed at reducing the risk of unauthorised access or loss.

No online environment can be guaranteed completely secure, but we work to maintain safeguards appropriate to the nature of the information we process.

Subject to applicable law, you may ask to access the personal information we hold about you, request correction of inaccurate or incomplete information, object to certain forms of processing, withdraw consent where processing is based on consent, or request deletion where continued retention is not justified.

You may also ask us how your information has been used or shared and request support where you believe your privacy rights have been affected.

Our website may use cookies or similar technologies to support essential functionality, understand traffic patterns, improve performance, remember preferences, and help us maintain a reliable browsing experience.

You can usually control cookies through your browser settings, though disabling some cookies may affect how parts of the website function.

Some of our service providers or infrastructure may store or process personal information outside South Africa. Where this happens, we take reasonable steps to ensure that the transfer is done with appropriate protection and only where it is necessary for the service being provided.

Our services and website are not intentionally directed at children. We do not knowingly collect personal information from children without appropriate lawful basis or authorisation where required.

If we become aware of a security compromise affecting personal information and notification is required, we will take steps to investigate, contain, and respond to the incident, and notify affected parties and relevant authorities where applicable.

We may update this Privacy Policy from time to time to reflect operational, legal, or service changes. The latest version published on this page will apply from its effective date.